The Citizen Charter of Banking Practice (the Charter) seeks to foster good relations between NRB Bank PLC. and its Customers and to promote good banking practice by formalizing standards of disclosure and conduct which the Bank shall observe when dealing with the Customers. The services which are provided to our respected clients of NRB Bank PLC. have been described in the Citizen Charter. Apart from this, the applicable interest rate of deposit & loan and other service charter against various services have also been described in the chart as we believe that customer Charter will be helpful for us to build a fair & firm relationship between Banker & Client.
Citizen Charter is manly a document of Service Providing Commitment through which an Organization/Institution informs the Citizen about their committed services. Bank is such a Financial Institution where Citizen get different banking Services which is the main activity of the bank. Moreover, Banks are also working to provide different Government Financial Services to the Citizens.
Bangladesh Bank urged Banks and Financial Institutions to form dedicated Citizen Charter Desk to ensure access of information of their services to the stakeholders.
In order to comply with directive of Bangladesh Bank, a cross functional team has been formed at NRB Bank PLC. (NRBBPLC) to ensure effective implementations of Citizen Charter agendas. This dedicated desk shall diligently discharges its responsibilities as guided by Bangladesh Bank. In addition, as per Bangladesh Bank’s advice another monitoring team shall be supervising activities of NRBBPLC Citizen Charter desk.
NRB Bank aims to be the preferred provider of targeted financial services as a conduit for investment to and from Bangladesh for our Bangladeshi communities both domestically and internationally, to accelerate the industrialisation of Bangladesh.
We will strengthen these relationships by providing the right solutions that combine professionalism, expertise and financial strength.
To be the leading dedicated financial institution for NRBs to invest in Bangladesh and for Bangladeshi individuals and corporates to access international markets.
| Sl | Title | Download |
|---|---|---|
| 1 | Citizen Charter Process | Download |
| Sl | Name | Grade | EMP. ID | Email Address | Mobile | Designation |
|---|---|---|---|---|---|---|
| 1 | Oli Ahad Chowdhury | Head of Retail Banking Division | 10858 | oli.chowdhury@nrbbankbd.com | +8801955544533 | Focal Point |
| 2 | Md. Akhter-Uz-Zaman | Senior Manager, Human Resources Division | 10689 | akhter.zaman@nrbbankbd.com | +8801955544524 | Deputy Focal Point |
| Sl | Name | Grade | Position |
|---|---|---|---|
| 1 | Oli Ahad Chowdhury | Head of Retail Banking Division | Head of Implementation Team |
| 2 | Md. Abdullah Al Mamun | Head of Division, CRM | Member |
| 3 | Mohammad Khurshed Alam Patowary | Senior Manager, Operations Division | Member |
| 4 | Md. Khirul Islam | Senior Manager, IT & ADC Operations Division | Member |
| 5 | Md. Akhter-Uz-Zaman | Senior Manager, Human Resources Division | Member |
| 6 | Shantanu Kumar Paul | Senior Manager, IT & ADC Operations Division | Member |
| 7 | Salahuddin Ahmed Murad | Manager, Brand & Communications Department | Member |
| 8 | Shazia Afrin | Retail Banking Division | Member |
| 9 | Md. Habibur Rahman | Retail Banking Division | Member |
| SL | Name | Grade | Position |
|---|---|---|---|
| 1 | Md Shakir Amin Chowdhury | Deputy Managing Director | Head of Monitoring Team |
| 2 | Mohammed Shaukat Ali | Head of Division, Risk Management Department | Member |
| 3 | Abu Md. Sabbir Hassan Chowdhury | Head of Division, IT & ADC Operations Division | Member |
| 4 | Mohammed Haider Akhlaque | Head Of Human Resources Division | Member |
| 5 | Md. Johir Uddin Shahriar Kabir | Head of Division, Operations Division | Member |
| 6 | Abul Fazal Mohammad Zakaria Huqe | Head of Facilities Management Department | Member |
| 7 | A. M. Zahed | In-charge SME Banking Division | Member |
| Sl | Title | Download |
|---|---|---|
| 1 | NRB Citizen Chartered 2nd Quarter | Download |
| Sl | Title | Download |
|---|---|---|
| 1 | Customer Charter of NRBBPLC | Download |
