Complaint Cell

Complaint Lodgment

Customer Service & Complaint Management Cell
Central Customer Service & Complaints Management Cell (CCS & CMC)

  • MD. SHAKIR AMIN CHOWDHURY

    • DMD, Head of CCS & CMC
    • Email: cmc@nrbbankbd.com

  • OLI AHAD CHOWDHURY

    • Member
    • Email: cmc@nrbbankbd.com

  • SHIHABUL HASAN

    • Member
    • Phone: +8809666456430
    • Email: shihabul.hasan@nrbbankbd.com

  • MD HABIBUR RAHMAN

    • Member
    • Phone: +8809666456380
    • Email: mdhabibur.rahman@nrbbankbd.com

For more information, Please contact: cmc@nrbbankbd.com

Zonal Customer Service & Complaints Management Cell (ZCS & CMC)

  • BANANI BRANCH

    • Mohd. Kamal Mustafa
    • Head of Branch
    • Phone: +8809666457150
    • kamal.mustafa@nrbbankbd.com

  • BARISHAL BRANCH

    • Md. Nizam Uddin
    • Head of Branch
    • Phone: +8809666458775
    • mdnizam.uddin@nrbbankbd.com

  • BOGURA BRANCH

    • Mohammad Saiful Islam
    • Head of Branch
    • Phone: +8809666457400
    • saiful.11412@nrbbankbd.com

  • CHATTOGRAM MAIN BRANCH

    • Atikur Rahman
    • Head of Branch
    • Phone: +8809666457350
    • Atikur.Rahman@nrbbankbd.com

  • CUMILLA BRANCH

    • Mohammad Saiful Islam
    • Head of Branch
    • Phone: +8809666458250
    • mohammadsaiful.islam@nrbbankbd.com

  • FENI BRANCH

    • Md. Mizanur Rahman
    • Head of Branch
    • Phone: +8809666458390
    • md.rahman@nrbbankbd.com

  • JASHORE BRANCH

    • Shoumitra Biswas
    • Head of Branch
    • Phone: +8809666458640
    • shoumitra.biswas@nrbbankbd.com

  • KHULNA MAIN BRANCH

    • Md. Rustum Ali
    • Head of Branch
    • Phone: +8809666457900
    • rustum.ali@nrbbankbd.com

  • O. R. NIZAM ROAD BRANCH

    • Md Saifuddin Chowdhury
    • Head of Branch
    • Phone: +8809666457600
    • saifuddin.chowdhury@nrbbankbd.com

  • PRINCIPAL BRANCH

    • Mohammad Shofiullah
    • Head of Branch
    • Phone: +8809666457100
    • mohammad.shofiullah@nrbbankbd.com

  • RAJSHAHI BRANCH

    • Md. Mahatab Hossen
    • Head of Branch
    • Phone: +8809666458130
    • mahatab.hossen@nrbbankbd.com

  • SYLHET MAIN BRANCH

    • Proshanto Kumar Singha
    • Head of Branch
    • Phone: +8809666457200
    • ProshantoK.Singha@nrbbankbd.com

Branch Level Customer Service & Complaints Management Desk (BLCS & CMD)

  • Ashulia Branch

    • Md. Ruhul Amin
    • Head of Branch
    • Phone: +8896666457500
    • mdruhul.amin@nrbbankbd.com

  • Ati Bazar Branch

    • Subrata Chandra Das
    • Head of Branch
    • Phone: +8809666457850
    • subrata.das@nrbbankbd.com

  • Banani Branch

    • Mohd. Kamal Mustafa
    • Head of Branch
    • Phone: +8809666457150
    • kamal.mustafa@nrbbankbd.com

  • Barishal Branch

    • Md. Nizam Uddin
    • Head of Branch
    • Phone: +8809666458775
    • mdnizam.uddin@nrbbankbd.com

  • Barlekha Branch

    • Mohammad Arshadul Hoque
    • Head of Branch
    • IP Phone: +8809666458730
    • mohammad.hoque@nrbbankbd.com

  • Bhulta Branch

    • Ashraf-Al-Bari
    • Head of Branch
    • Phone: +8809666457990
    • ashraf.bari@nrbbankbd.com

  • Bogura Branch

    • Mohammad Saiful Islam
    • Head of Branch
    • Phone: +8809666457400
    • saiful.11412@nrbbankbd.com

  • Chattogram Main Branch

    • Atikur Rahman
    • Head of Branch
    • Phone: +8809666457350
    • Atikur.Rahman@nrbbankbd.com

  • Chawk Bazar Branch

    • Mohammad Abu Yousufe Murad
    • Head of Branch
    • Phone: +889666457870
    • abu.murad@nrbbankbd.com

  • Cumilla Branch

    • Mohammad Saiful Islam
    • Head of Branch
    • Phone: +8809666458250
    • mohammadsaiful.islam@nrbbankbd.com

  • Debidwar Branch

    • Md. Wahidul Islam Bhuiyan
    • Head of Branch
    • Phone: +8809666458540
    • md.bhuiyan@nrbbankbd.com

  • Dhanmondi Branch

    • Md. Nandit Rahman Tazvi
    • Head of Branch
    • Phone: +8809666458220
    • nandit.tazvi@nrbbankbd.com

  • Dilkusha Branch

    • Abdur Rouf Bhuiyan
    • Head of Branch
    • Phone: +8809666457700
    • arouf.bhuiyan@nrbbankbd.com

  • Fatikchari Branch

    • Mohammad Faruq
    • In-charge
    • Phone:+8809666458902
    • mohammad.faruq@nrbbankbd.com

  • Feni Branch

    • Md. Mizanur Rahman
    • Head of Branch
    • Phone:+8809666458390
    • md.rahman@nrbbankbd.com

  • Goalabazar Branch

    • Jasim Uddin
    • Head of Branch
    • Phone: +8809666457250
    • jasim.uddin@nrbbankbd.com

  • Gopalganj Branch

    • Md. Riaduzzaman
    • Head of Branch
    • Phone: +8809666458300
    • md.riaduzzaman@nrbbankbd.com

  • Hemayetpur Branch

    • Md Kutubuddin Munshi
    • Head of Branch
    • Phone: +8809666457960
    • kutubuddin.munshi@nrbbankbd.com

  • Hotapara Branch

    • Md Jasim Uddin Sheikh
    • Head of Branch
    • Phone: +8809666457450
    • jasim.sheikh@nrbbankbd.com

  • Ishwardi Branch

    • Khandakar Md. Zillur Rahman
    • Head of Branch
    • Phone: +8809666458480
    • khandakar.rahman@nrbbankbd.com

  • Islami Banking Gulshan Branch

    • Md. Azad Al Mamun
    • In-charge
    • Phone: +8809666458681
    • azad.mamun@nrbbankbd.com

  • JAFLONG BRANCH

    • Md Ferdous Karim Talukdar
    • Head of Branch
    • Phone: +8809666458580
    • ferdous.talukdar@nrbbankbd.com

  • JASHORE BRANCH

    • Shoumitra Biswas
    • Head of Branch
    • Phone: +8809666458640
    • shoumitra.biswas@nrbbankbd.com

  • Joypara Branch

    • Md. Arifuzzaman
    • Head of Branch
    • Phone: +8809666457300
    • arifuzzaman.11385@nrbbankbd.com

  • Kadomtoli Branch

    • Md. Yousuf Patwary
    • Head of Branch
    • Phone: +8809666458450
    • yousuf.patwary@nrbbankbd.com

  • Kalampur Branch

    • Md. Noman Hossen
    • Head of Branch
    • Phone:+8809666457510
    • MdNoman.Hossen@nrbbankbd.com

  • Kazirhat Branch

    • Abu Shafaet Khan
    • Head of Branch
    • Phone:+8809666458360
    • abu.khan@nrbbankbd.com

  • Khulna, Main Branch

    • Md. Rustum Ali
    • Head of Branch
    • Phone: +8809666457900
    • rustum.ali@nrbbankbd.com

  • Laldighirpar Branch

    • Pijush kumar Sarkar
    • Head of Branch
    • IP: +8809666458050
    • pijush.sarkar@nrbbankbd.com

  • Madhapur Branch

    • M. Ziaul Bar Chowdhury
    • Head of Branch
    • Phone: +8809666458080
    • ziaul.chowdhury@nrbbankbd.com

  • Medical Road Branch

    • Mohammed Faijul Kabir Choudhury
    • Head of Branch
    • Phone: +8809666458560
    • faijul.choudhury@nrbbankbd.com

  • Mirpur Branch

    • Md. Basir
    • Head of Branch
    • Phone: +8809666458500
    • md.basir@nrbbankbd.com

  • Mograpara Branch

    • Md. Rafiqul Islam
    • Head of Branch
    • Phone:+8809666458190
    • rafiqul.islam@nrbbankbd.com

  • Moulvibazar Branch

    • Mohammad Shajjadur Rahman
    • Head of Branch
    • Phone: +8809666457800
    • shajjadur.rahman@nrbbankbd.com

  • Nayabazar Branch

    • Md. Akter Hossen Mazumder
    • Head of Branch
    • Phone: +8809666458620
    • akter.mazumder@nrbbankbd.com

  • O. R Nizam Road Branch

    • Md Saifuddin Chowdhury
    • Head of Branch
    • Phone: +8809666457600
    • saifuddin.chowdhury@nrbbankbd.com

  • Pachdona Branch

    • Md. Maniruzzaman
    • Head of Branch
    • Phone: +8809666457650
    • manir.zaman@nrbbankbd.com

  • Pallabazar Branch

    • Mohammad Mohsin
    • Head of Branch
    • Phone: +8809666458020
    • mohammad.mohsin@nrbbankbd.com

  • Panchabati Branch

    • H. M. Masud Rana
    • Head of Branch
    • Phone: +8809666458520
    • masud.rana@nrbbankbd.com

  • Patenga Branch

    • Jahir Uddin Mamun
    • Head of Branch
    • Phone: +8809666458100
    • jahir.mamun@nrbbankbd.com

  • Pragati Sarani Branch

    • A. B. Md Noman
    • Head of Branch
    • Phone: +8809666458660
    • md.noman@nrbbankbd.com

  • Principal Branch

    • Mohammad Shofiullah
    • Head of Branch
    • Phone: +8809666457100
    • mohammad.shofiullah@nrbbankbd.com

  • PURBACHAL BRANCH

    • Md Iftakharul Islam
    • Head of Branch
    • Phone: +8809666458600
    • iftakharul.islam@nrbbankbd.com

  • Rahimanagar Bazar Branch

    • Muhammad Khorshed Alam
    • Head of Branch
    • Phone: +8809666458160
    • khorshed.alam@nrbbankbd.com

  • Rangpur Branch

    • Md. Ehsanul Kabir
    • Head of Branch
    • Phone: +8809666458885
    • ehsanul.kabir@nrbbankbd.com

  • Rajshahi Branch

    • Md. Mahatab Hossen
    • Head of Branch
    • Phone: +8809666458130
    • mahatab.hossen@nrbbankbd.com

  • Raozan Branch

    • Md Nurul Hoque
    • Head of Branch
    • Phone:+8809666458420
    • nurul.hoque@nrbbankbd.com

  • Satkania Branch

    • Mohammad Iqbal
    • Head of Branch
    • Phone: +8809666457750
    • mohammad.iqbal@nrbbankbd.com

  • Shafipur Branch

    • Salahuddin Kader Zitu
    • Acting Branch Operations Manager
    • Phone: +8809666458330
    • salahuddin.kader@nrbbankbd.com

  • Sreepur Branch

    • Mohammad Khayrul Islam Bhuiyan
    • Head of Branch
    • Phone:+8809666458280
    • khayrul.bhuiyan@nrbbankbd.com

  • Sylhet Main Branch

    • Proshanto Kumar Singha
    • Head of Branch
    • Phone: +8809666457200
    • ProshantoK.Singha@nrbbankbd.com

  • Uttara Branch

    • Md. Assaduzzaman
    • Head of Branch
    • Phone: +8809666457550
    • md.assaduzzaman@nrbbankbd.com

  • Zajira Branch

    • Md. Ruhul Amin
    • Head of Branch
    • Phone: +8809666457930
    • r.amin@nrbbankbd.com

Sub Branch Level Customer Service & Complaints Management Desk(SBLCS & CMD)

  • Aganagar Sub Branch

    • Md. Jahid Ul Alam
    • In-Charge
    • Phone: +8809666458895
    • jahid.alam@nrbbankbd.com

  • ALANKAR MORE SUB BRANCH

    • Mostafizur Rahaman
    • In-Charge
    • Phone: +8809666458745
    • mostafizur.rahaman@nrbbankbd.com

  • BAHADDARHAT SUB BRANCH

    • Md. Arfatul Islam
    • In-Charge
    • Phone: +8809666458740
    • arfatul.islam@nrbbankbd.com

  • BANASREE SUB BRANCH

    • Romana Rahman
    • In-Charge
    • Phone: +8809666458695
    • romana.rahman@nrbbankbd.com

  • Bandartila Sub Branch

    • Md. Monirul Islam
    • In-Charge
    • Phone: +8809666458850
    • monirul.islam@nrbbankbd.com

  • Batajor Sub-Branch

    • M. H Siddiqi
    • In-Charge
    • Phone: +8809666458928
    • mh.siddiqi@nrbbankbd.com

  • Charkhai Bazar Sub Branch

    • Fazle Akbar Chowdhury
    • In-Charge
    • Phone: +8809666458795
    • fazle.chowdhury@nrbbankbd.com

  • CHATKHIL SUB BRANCH

    • Sree Narayan Debnath
    • In-Charge
    • Phone: +8809666458705
    • narayan.debnath@nrbbankbd.com

  • CHATTOGRAM PORT SUB BRANCH

    • Md. Matiur Rahaman
    • In-Charge
    • Phone: +8809666458806
    • matiur.rahaman@nrbbankbd.com

  • Chhagalnaiya Sub Branch

    • Md. Ismail Hossen
    • In-Charge
    • Phone: +8809666458956
    • ismail.hossen@nrbbankbd.com

  • Companiganj Sub Branch

    • Md. Khairul Islam
    • In-Charge
    • Phone: +8809666458836
    • MdKhairul.Islam@nrbbankbd.com

  • DAKSHINKHAN SUB BRANCH

    • Subrata Pal
    • In-Charge
    • Phone: +8809666458991
    • subrata.pal@nrbbankbd.com

  • Dharmaganj Sub Branch

    • Md. Kamrul Hasan
    • In-Charge
    • Phone: +8809666458935
    • mdkamrul.hasan@nrbbankbd.com

  • Dhunat More Sub Branch

    • Md. Sohrab Hossain
    • In-Charge
    • Phone: +8809666458963
    • mdsohrab.hossain@nrbbankbd.com

  • Fenchuganj Sub Branch

    • Bappa Dey
    • Junior Officer
    • Phone: +8809666458942
    • bappa.dey@nrbbankbd.com

  • Gorai Sub Branch

    • Yamin Hossen
    • In-Charge
    • Phone: +8809666458338
    • Yamin.Hossen@nrbbankbd.com

  • JATRABARI SUB BRANCH

    • Md. Moniruzzaman
    • In-Charge
    • Phone: +8809666458710
    • moniruzzaman.11528@nrbbankbd.com

  • Kasiadanga Sub Branch

    • Md. Khurshid Alam
    • In-Charge
    • Phone: +8809666458949
    • khurshid.alam@nrbbankbd.com

  • KHATUNGANJ SUB BRANCH

    • Md. Monirul Islam
    • In-Charge
    • Phone: +8809666458831
    • monirul.islam@nrbbankbd.com

  • KHILKHET SUB BRANCH

    • Habeba Sarmeen
    • In-Charge
    • Phone: +8809666458755
    • habeba.sarmeen@nrbbankbd.com

  • Laksham Sub Branch

    • A.B.M. Mostafizur Rahman
    • In-Charge
    • Phone: +8809666458821
    • abm.rahman@nrbbankbd.com

  • MADANI AVENUE SUB BRANCH

    • Md. Abu Bakar Hasan Khan
    • In-Charge
    • Phone: +8809666458765
    • bakar.khan@nrbbankbd.com

  • MUGDA SUB BRANCH

    • Mehedi Hasan
    • In-Charge
    • Phone: +8809666458785
    • mehedi.hasan@nrbbankbd.com

  • NIKETON SUB BRANCH

    • Md. Jahangir Alam
    • In-Charge
    • Phone: +8809666458690
    • jahangir.11380@nrbbankbd.com

  • NOAPARA SUB BRANCH

    • Shahed Sharif
    • In-Charge
    • Phone: +8809666458826
    • shahed.sharif@nrbbankbd.com

  • Oxygen More Sub Branch

    • Abu Bakar Siddique
    • In-Charge
    • Phone: +8809666458843
    • abu.siddique@nrbbankbd.com

  • Palash Sub Branch

    • Md. Tariqul Islam
    • In-Charge
    • Phone: +8809666458864
    • tariqul.islam@nrbbankbd.com

  • PATIYA SUB BRANCH

    • Ripon Nondy
    • In-Charge
    • Phone: +8809666458984
    • ripon.nondy@nrbbankbd.com

  • PIRERBAGH SUB BRANCH

    • Naznin Akter
    • In-Charge
    • Phone: +8809666458770
    • naznin.akhter@nrbbankbd.com

  • RAYERBAG SUB BRANCH

    • Shah Alam
    • In-Charge
    • Phone: +8809666458700
    • shah.11661@nrbbankbd.com

  • Santahar Sub Branch

    • Md. Selim Raza
    • In-Charge
    • Phone: +8809666458970
    • salim.raza@nrbbankbd.com

  • SADARGHAT SUB BRANCH

    • Mohammad Riaz Khan
    • In-Charge
    • Phone: +8809666458790
    • riaz.khan@nrbbankbd.com

  • SAVAR SUB BRANCH

    • Md. Shoeb Rahman Robin
    • In-Charge
    • Phone: +8809666458816
    • shoeb.robin@nrbbankbd.com

  • SHAHI EIDGAH SUB BRANCH

    • Md Izharul Qayuum
    • In-Charge
    • Phone: +8809666458720
    • izharul.qayuum@nrbbankbd.com

  • SHALUTIKOR SUB BRANCH

    • Rafiqul Islam
    • In-Charge
    • Phone: +8809666458800
    • rafiqul.11115@nrbbankbd.com

  • SONAIMURI SUB BRANCH

    • Debashish Das
    • In-Charge
    • Phone: +8809666458811
    • debashish.das@nrbbankbd.com

  • Sreemangal Sub Branch

    • Sree Ovinondon Dhar Chawdhury
    • In-Charge
    • Phone: +8809666458871
    • sree.chawdhury@nrbbankbd.com

  • STATION ROAD SUB BRANCH

    • Golam Mujtaba Khan Lucent
    • In-Charge
    • Phone: +8809666458725
    • golam.lucent@nrbbankbd.com

  • TAJMAHAL ROAD SUB BRANCH

    • Md. Rokibul Azad
    • In-Charge
    • Phone: +8809666458750
    • rokibul.azad@nrbbankbd.com

  • TALTOLA SUB BRANCH

    • Mahraj Choudhury
    • Customer Service Officer
    • Phone: +8809666458760
    • mahraj.choudhury@nrbbankbd.com

  • TOPKHANA ROAD SUB BRANCH

    • Md. Sabir Sagar
    • In-Charge
    • Phone: +8809666458715
    • sabir.sagar@nrbbankbd.com

  • Tukerbazar Sub Branch

    • Syamal Chandra Kar
    • In-Charge
    • Phone: +8809666458878
    • syamal.kar@nrbbankbd.com

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